
- Excessive personal texting. Most companies have policies allowing a reasonable amount of personal communication at work. Whether via email, text or phone, most employers understand your need to check-in with family, schedule appointments or coordinate your carpool. If you’re in the habit of frequent texting through-out the work day, you’re probably stepping over the line.
- Texting in front of customers. Not only is this unprofessional, it can cost your company future business. This one customer will likely tell the story of inattentive and poor service to at least 10 other people.
- Gossiping or complaining about your boss or co-worker. If you have a problem with someone, the best approach is to talk to that person directly and try to resolve it. “Text venting” seems innocuous, but those short bursts keep the negativity going longer. It keeps you feeling miserable and doesn't solve anything. Instead it reinforces the negative opinion you hold and will likely cause you to interact with that person in a way that can escalate into conflict.
- Arguing. The short format of text messages makes them especially rife for misinterpretation. There is usually insufficient context and no ability to read body language or facial expressions. The shorthand “w/e” or “wuteva” during a text argument is perceived as dismissive and disrespectful. “RTFM” (read the f*cking manual), as with any use of blue language at work unless it’s a norm, is not acceptable. In all these, and similar, instances, the conflict is bound to escalate. Incidentally, disagreements shouldn't be tackled via email either. Talk it out by phone or in person.
- Sending snide exchanges about co-workers during a meeting. Though similar to number 3, texting secret, nasty comments while in the presence of the object(s) of your derision, creates bad juju for everyone. Including you. People will sense your dissatisfaction. They will notice you’re distracted and not contributing productively to the discussion at hand. You’re not helping your career by doing this even if you have legitimate complaints. Find a more constructive way to address your unhappiness—adjust your attitude or work out differences with whomever you need.
- Firing a vendor. You never want to burn bridges in professional circles. In this case, it isn’t only your own bridge burning up. It’s your company’s. Whatever the reason for moving on to a different vendor, communicate the change with respect. At minimum, this requires a phone call. It helps to work out what to say with your supervisor in advance.
- Slurs or demeaning language against any protected class or texts that can be construed as sexual harassment. Do not send that hot co-worker a lewd photo or cartoon. Don’t ask, even by implication, for sexual favors. Avoid name calling or any language that could be interpreted as prejudiced. If you don’t know what falls into this category, consider taking a diversity class. If the recipient of such texts ever complained to management, your messages could be subpoenaed. Even if you’ve deleted your texts, an electronic record remains. Both you and your company face legal liability. Just don’t do it.
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